Save the PLN again and re-share this file to the BIMcloud / BIMcloud Basic. Else, save a local copy (PLN) from the project and open the PLN with the Open & Repair function. If you have a scheduled snapshot, restore the project with Rollback BIMProject or Library Snapshots. Release all with all Archicad users who are joined to the project except one.If more than one Archicad users get the error message:.Try Send & Receive with the affected user.Reserve all with the affected user who gets the error.Release all with all Archicad users who are joined to the project, except the user who gets the error.Send changes with all Archicad users except the user who receives the error.In case only one Archicad user gets the error message:.Make sure to schedule 3 rd party backups to run outside of working hours.Īlternate Teamwork operations are requiredīased on the nature of the problem, it is possible that performing an alternate teamwork can fix your issue. In the settings of the above-listed applications, add Archicad and its folders to the exception list. Similar to the server side, monitoring apps can interrupt the communication between Archicad and BIMcloud / BIMcloud Basic.
Turn off file indexing and add the Projects and Attachments folders to the exception list in your antivirus / firewall settings.ģ rd party applications are blocking the communication on the client side Windows Search, macOS Spotlight) tend to scan all files in real time, which can cause huge performance issues on the server side. Verify whether all necessary ports are open and the server machine is available from the client machine.ģ rd party applications are blocking the communication on the server sideĪntiviruses, firewalls, backup or any other monitoring applications (e.g. To verify this, run the Network Diagnostic Tool from the Open / Join dialog or the Teamwork Palette. Make sure that all Archicad clients and BIMcloud / BIMcloud Basic components are updated to the latest build.Īrchicad must be able to communicate with BIMcloud / BIMcloud Basic to provide Teamwork. Possible reasons based on the frequency of occurrence Archicad or BIMcloud / BIMcloud Basic is not up-to-date Related versions: v19 and newer When an Archicad user attempts to Send & Receive in a teamwork project, the operation fails with the above error message.
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